Privacy Policy

1. Introduction

Welcome to the Interceptor Solutions Ltd ('ISL') Privacy Policy. This document explains how we collect, use, and protect your personal information when you use LinguaSkin and our related services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Account credentials and preferences
• Usage data and analytics information
• Technical information (IP address, browser type, device information)
• Communication records (support tickets, emails, chat logs)

2.2 Automatic Data Collection

We automatically collect certain information when you use our services, including:

• Log files and usage patterns
• Cookies and similar tracking technologies
• Performance and error data
• Feature usage statistics

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our services
• Processing transactions and managing accounts
• Communicating with you about our services
• Providing customer support and technical assistance
• Improving our products and services
• Ensuring security and preventing fraud
• Complying with legal obligations
• Marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations
• Legitimate Interests: For business operations, security, and service improvement
• Consent: For marketing communications and optional features
• Legal Compliance: To meet regulatory and legal requirements

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services
• Business Partners: Authorized partners for joint services or integrations
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit permission

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for consent-based processing

9. International Data Transfers

If we transfer your personal information outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Our cookie policy explains:

• Types of cookies we use
• How to manage cookie preferences
• Third-party analytics and advertising cookies
• Your rights regarding cookies

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notifications
• Website notifications
• In-service announcements